This is a challenging and exciting role in which you will assist the Head of Member Liaison in providing leadership, guidance and advice services.

The Member Learning and Engagement Manager is responsible for shaping and delivering a high-quality learning and an engagement programme for Members of the Senedd and their staff across Wales, under the guidance of the team leader. The role holder will oversee the development, management, and monitoring of training initiatives, ensuring they are relevant to all aspects of Members’ work, and oversees management of the budget and procurement for training requirements. You will need to have the skills to deliver training, in a variety of situations, both formal and informal.

You will work closely with Members of the Senedd and their staff, and senior leaders within the Senedd Commission. You will be a key contact for the Members, a valuable source of advice to them on learning and development issues as well as more general proactive management queries in relation to their staff. You will also foster good communication, and drive engagement with Members. gathering feedback as we respond to need and shape future service provision.

The role will also contribute to wider corporate objectives including supporting steps to improve service effectiveness to meet the needs of Senedd Members, identifying and understanding Member needs and using this knowledge to shape the provision of appropriate levels of support, in a changing environment.

We are looking for someone who has a strong focus on excellence in customer service and the provision of flexible, appropriate, solutions to assist Members in the delivery of their responsibilities. You will also be required to provide advice directly to Members on extremely sensitive matters, and will be an important part of our in-person presence for the Senedd following the May ’26 elections and as we support the evolving needs of the parliamentary community.

The post holder requires the capacity to work as a member of a team, the ability to produce information which is clear and accurate and to offer sound, unbiased advice both in writing and orally. You will need to demonstrate sound judgement, and win the trust and confidence of Senedd Members and to manage relationships with all those involved in the work, both internal and external to Senedd Cymru. You must, at all times, be politically impartial.

The Manager is expected to drive continuous improvement and positive change, motivate and inspire their team, plan for future needs, and deputise for the Head of Member Liaison when required. The role also includes working closely with the Members’ Business Support team to provide proactive advice and arrange appropriate learning opportunities for Members and their staff, within an agreed delivery framework.

You will contribute to cross-service and corporate initiatives, leading on some projects, supporting the Senedd Commission in achieving its strategic goals.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.

This post sits within the Customer Relations Team, which ensures our audience have the best possible experience of the Senedd. The team provides a bilingual and impartial information service to the public.

The post holder will be responsible for providing a professional and efficient information service, online and in person, and provide support for those visiting to attend and view Senedd business.

Reporting to the Customer Relations Team Manager, the successful candidate will be corresponding with the public and Members of the Senedd, relating to requests for information on visiting and wayfinding, the agenda of Senedd business, events, and varied engagement opportunities arranged by the Senedd.

This role requires a good eye for detail, strong communication and customer service skills. The ability to communicate confidently with people at all levels is essential for this role. There is excellent training and support available to help you in your role.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

As a regular pattern, we are looking for the post holder to work to a rota which is usually planned one month ahead of time, usually within a working bandwidth of 07:00 – 19:00.

Although, as part of a public facing team that is delivering a service seven days a week, the post holder will be expected to sometimes work with less notice (which can be two days’ notice) and may include working on privilege days and bank holidays, if business needs require. This could be to support when planning cover for before unknown busier times (a recall of business, for example), or in supporting the team in being resilient to absence.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.

The Print room form part of the Estates and Facilities Management (EFM) team and are responsible for supporting the Commission’s objective to provide outstanding parliamentary service through effective management and delivery of support services to Senedd Members, their staff and Commission staff.

The Print Room are a combined Support Services responsible for providing a full reprographic service and the daily collection and delivery of all mail/goods to all stakeholders within the Welsh Parliament.

The postholder’s role will be to assist a busy team to provide a full range of printing and finishing on demand, along with sorting and delivering mail and packaging and preparing outward going mail for collection.

Job Specific criteria:
1. Effective IT skills - with the ability to use and print from a range of software packages such as Adobe Acrobat Pro, Adobe InDesign and Microsoft Office.
2. Experience of working within a busy digital print room environment with familiarity of operating high volume production printers/copiers and large format printers.
3. Organisational Skills – be able to manage own time, in order to meet deadlines.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.

The postholder will be responsible for the strategic management, leadership and operational delivery of estates and facilities services for the Senedd and will be a member of the Leadership team.

This is an important, demanding and complex role with responsibility for a wide range of functions and a significant budget to support the running of the Senedd and for leading transformational projects ,as well as the Senedd’s Estate and Carbon Neutral strategies.

The role requires the application of specialist knowledge and expertise and a pragmatic approach to ensure the effective stewardship of the Senedd estate, compliance with statutory and safety requirements, environmental sustainability and adapting and evolving the estate for the 7th Senedd and beyond.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.