This post holder will be an integral part of the Member Learning and Engagement team, which provides services to Members of the Senedd (Members), and their staff across Wales, under the leadership of the Head of Member Liaison.

The team delivers a varied programme of training and development activities and has a lead responsibility for engagement with Members and their support staff on Senedd Commission services and initiatives to support them in fulfilling their roles.

At this time we are preparing to welcome Members of the Seventh Senedd. This will involve the delivery of a new Member services information hub to simplify in-person interaction about Commission services for Members, as well as organisation of a welcome programme to equip new and returning Members with the information and tools to deliver their roles at pace.
You will play a leading role in arranging and managing engagement activities with Members and their support staff, at an individual, team and organisational level. You will develop effective working relationships with the political party groups to gain buy-in to Commission services and ensure Members are well informed of developments that affect their work.

Working collaboratively with colleagues across the organisation, you will be expected to deliver high levels of customer services, have strong organisational skills and be able to demonstrate an ability to manage multiple tasks in an energetic and flexible way. You will need to be professional and articulate in presentation and must have excellent communication skills.

You will be passionate about supporting Members and their staff to learn and grow. You will work with and support the Training manager to identify the ongoing training needs of Members and their support staff, at an individual, team and organisational level.
You will be future-focused and show curiosity in developing new ideas. You will be driven and motivate the team to deliver an excellent service, and training programme.
You will need to identify and, where possible, resolve issues arising for Members by identifying service and, where appropriate, training solutions. Being astute and able to recognise problems and escalate as appropriate is also a key attribute.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.

The Member Learning and Engagement team provides support to Members of the Senedd (Members) and their support staff across Wales by delivering a varied programme of training and development activities. The team is also responsible for engagement with Members and their support staff on services and initiatives in place to support them in fulfilling their roles.

You will work closely with the Member Learning and Engagement Manager and the Senior Member Learning and Engagement Manager. You will be responsible for managing the administration and day to day delivery of the service. You will be required to work closely with a variety of stakeholders across the Senedd as well as external training providers to ensure that the best possible service is received by Members and their staff. You will develop innovative training solutions, drawing on internal and external expertise. You will be driven and motivated to deliver an excellent service and world class training programme.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

This is a temporary post expected to last until the end of March 2026.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.

Welsh language criteria:
The language skills for this post have been assessed as follows:
- Listening: Understand discussions and instructions even on unfamiliar topics. (Level 4)
- Speaking: Able to speak and engage in discussion at length, confidently and without prompting. (Level 4)
- Reading: Understand correspondence, newspaper articles and reports aimed at fluent Welsh speakers. (Level 4)
- Writing: Able to write different types of texts in styles that are appropriate to the reader in mind. (Level 4)

These skills will be assessed as part of the selection process.
For further information on the Welsh language levels, please visit our website.

The Estates and Facilities Management (EFM) Team is responsible for ensuring that the functions of the Senedd, Ty Hywel and the Pierhead Buildings are operated as smoothly as possible and that the estate and buildings always look their best.

Through a wide range of duties this role provides an exciting opportunity to work alongside colleagues as part of the Senedd Commission, the Porters and the Sustainability & Governance officer, whilst also working closely with the wider EFM
team.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.