We are recruiting a temporary Bookings Manager within the Customer Service team. You will work with our colleagues across the Senedd to deliver a seamless customer journey across all of our engagement services, ensuring clear communication across all touch points as we align the work of our public-facing teams

This is an excellent opportunity to gain experience in leading a small team during a time of change as we introduce a bespoke Customer Relationship Management System and bookings application to enhance customer engagement opportunities and services.

You will help develop and manage business systems to enable the team to gather customer information to book an activity and communicate the bookings to our internal stakeholders to maximise engagement opportunities.

This role requires a good eye for detail, to be able to develop clear processes, the ability to prioritise resources and ability to demonstrate flexibility when dealing with conflicting priorities and political sensitivities.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members. There is a rota system in place for the contact centre from 08:20-17:30 Monday to Thursday 8:20 – 17:00 Friday and Recess. The contact centre is a shared responsibility with the wider customer service team.

Duration
This is a temporary position expected to start on 1st January 2027 and is expected to last until 31st December 2027. We also welcome applications on a secondment basis, provided you have your current employer’s permission in advance.

Location
Sarn Mynach, Llandudno Junction (North Wales) or Senedd, Ty Hywel, Cardiff Bay (South Wales).

This role will be predominantly in the office with an opportunity to work from home 1 -2 days per week depending on business needs.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.

Join the Estates and Facilities Management team in a crucial role where you will serve as the primary contact for all billing, invoicing, and payment inquiries. This position is vital in ensuring that financial transactions are conducted in line with organisational policies and regulations, thereby supporting the smooth operation of the Senedd.

In this role, you will collaborate closely with the Senedd’s central finance team and engage with key stakeholders, including various contracted partners responsible for facilities management services such as maintenance, catering, and cleaning. You will play an essential part in managing procurement processes, maintaining financial records, and providing valuable financial support to both internal and external parties.

Your responsibilities will include receipting purchase orders, managing budgets, and preparing reports that contribute to financial transparency and accountability. By effectively communicating with colleagues and suppliers, you will help facilitate efficient financial operations that underpin the Senedd's aim.
This is an opportunity to make a meaningful impact within a dedicated team, engaging in a diverse range of tasks that enhance the operational effectiveness of our facilities. Your expertise will be instrumental in supporting the overall objectives of the Estates and Facilities Management service and the broader goals of the Senedd.

We are looking for someone who can analyse financial data and has strong numerical skills. A keen eye for detail is essential to maintain accuracy. We need someone who is flexible and can adapt to various challenges while ensuring compliance. Their ability to provide clear insights will help support our strategic decision-making.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.