We are recruiting a temporary Bookings Manager within the Customer Service team. You will work with our colleagues across the Senedd to deliver a seamless customer journey across all of our engagement services, ensuring clear communication across all touch points as we align the work of our public-facing teams

This is an excellent opportunity to gain experience in leading a small team during a time of change as we introduce a bespoke Customer Relationship Management System and bookings application to enhance customer engagement opportunities and services.

You will help develop and manage business systems to enable the team to gather customer information to book an activity and communicate the bookings to our internal stakeholders to maximise engagement opportunities.

This role requires a good eye for detail, to be able to develop clear processes, the ability to prioritise resources and ability to demonstrate flexibility when dealing with conflicting priorities and political sensitivities.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members. There is a rota system in place for the contact centre from 08:20-17:30 Monday to Thursday 8:20 – 17:00 Friday and Recess. The contact centre is a shared responsibility with the wider customer service team.

Duration
This is a temporary position expected to start on 1st January 2027 and is expected to last until 31st December 2027. We also welcome applications on a secondment basis, provided you have your current employer’s permission in advance.

Location
Sarn Mynach, Llandudno Junction (North Wales) or Senedd, Ty Hywel, Cardiff Bay (South Wales).

This role will be predominantly in the office with an opportunity to work from home 1 -2 days per week depending on business needs.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.

This post sits within the Customer Relations Team, which ensures our audience have the best possible experience of the Senedd. The team provides a bilingual and impartial information service to the public.

The post holder will be responsible for providing a professional and efficient information service, online and in person, and provide support for those visiting to attend and view Senedd business.

Reporting to the Customer Relations Team Manager, the successful candidate will be corresponding with the public and Members of the Senedd, relating to requests for information on visiting and wayfinding, the agenda of Senedd business, events, and varied engagement opportunities arranged by the Senedd.

This role requires a good eye for detail, strong communication and customer service skills. The ability to communicate confidently with people at all levels is essential for this role. There is excellent training and support available to help you in your role.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.

Purpose of the post:

The Payroll Manager provides payroll expertise and professional leadership to the Payroll team.
You will be responsible for ensuring payments are made accurately and on time using the iTrent Payroll/ HR system. You will manage and oversee the processes and procedures for the administration, management and control of the work of the team. You will ensure that the team operates high standards of control, propriety, regularity and separation of duties and maintains audit trails and records of its work.
Ultimately the role needs to ensure that the services provided by the team are proactive, with a continuous improvement ethos; customer focused; and efficient.

About the role:

The Payroll Team consists of the Payroll Manager, a Payroll Supervisor and a Team Support. The team work closely with Member Business Services, who process payroll actions for Members and Member Support Staff, with final checks for these actions sitting within the Payroll team.

Overall, the Payroll team are responsible for the administration of four payrolls (with different terms and conditions applicable to each):
• Members of the Senedd
• Member Support Staff
• Commission staff
• Pensioners

This also includes payment of salaries to the Auditor General for Wales, the Public Services Ombudsman for Wales, and the Commissioner for Standards.

The processing of actions and checking sits within the Payroll team; the final payroll run is administered by our external Payroll provider, MHR.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.