This post sits within the Customer Relations Team, which ensures our audience have the best possible experience of the Senedd. The team provides a bilingual and impartial information service to the public.

The post holder will be responsible for providing a professional and efficient information service, online and in person, and provide support for those visiting to attend and view Senedd business.

Reporting to the Customer Relations Team Manager, the successful candidate will be corresponding with the public and Members of the Senedd, relating to requests for information on visiting and wayfinding, the agenda of Senedd business, events, and varied engagement opportunities arranged by the Senedd.

This role requires a good eye for detail, strong communication and customer service skills. The ability to communicate confidently with people at all levels is essential for this role. There is excellent training and support available to help you in your role.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

As a regular pattern, we are looking for the post holder to work to a rota which is usually planned one month ahead of time, usually within a working bandwidth of 07:00 – 19:00.

Although, as part of a public facing team that is delivering a service seven days a week, the post holder will be expected to sometimes work with less notice (which can be two days’ notice) and may include working on privilege days and bank holidays, if business needs require. This could be to support when planning cover for before unknown busier times (a recall of business, for example), or in supporting the team in being resilient to absence.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.

The Print room form part of the Estates and Facilities Management (EFM) team and are responsible for supporting the Commission’s objective to provide outstanding parliamentary service through effective management and delivery of support services to Senedd Members, their staff and Commission staff.

The Print Room are a combined Support Services responsible for providing a full reprographic service and the daily collection and delivery of all mail/goods to all stakeholders within the Welsh Parliament.

The postholder’s role will be to assist a busy team to provide a full range of printing and finishing on demand, along with sorting and delivering mail and packaging and preparing outward going mail for collection.

Job Specific criteria:
1. Effective IT skills - with the ability to use and print from a range of software packages such as Adobe Acrobat Pro, Adobe InDesign and Microsoft Office.
2. Experience of working within a busy digital print room environment with familiarity of operating high volume production printers/copiers and large format printers.
3. Organisational Skills – be able to manage own time, in order to meet deadlines.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.

The postholder will be responsible for the strategic management, leadership and operational delivery of estates and facilities services for the Senedd and will be a member of the Leadership team.

This is an important, demanding and complex role with responsibility for a wide range of functions and a significant budget to support the running of the Senedd and for leading transformational projects ,as well as the Senedd’s Estate and Carbon Neutral strategies.

The role requires the application of specialist knowledge and expertise and a pragmatic approach to ensure the effective stewardship of the Senedd estate, compliance with statutory and safety requirements, environmental sustainability and adapting and evolving the estate for the 7th Senedd and beyond.

For more information, please view the job description.

Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.